Customer Service + Order Inquiry
Most items in-stock item will ship within 1 to 5 business days. Furniture, specialty wallcoverings, fabrics and other made to order items will have longer processing and shipping times. Please refer to the individual product pages for more details.
When your order does ship we will send you a confirmation email with the tracking information. Please check your spam folders if you are unable to find this email. We are unable to edit shipping addresses once your order has shipped.
In order to give you the best shipping rates, some items may be sent in separate packages.
I SIGNED UP FOR THE WELCOME EMAIL BUT DIDN'T RECEIVE MY PROMO CODE
The promo code should be emailed to you immediately, but sometimes your email provider can hold the email. In some cases, it can take up to an hour to receive. Please reach out to us if you have additional issue.
I LOVE WHAT I ORDERED BUT I NEED TO MAKE A SMALL CHANGE. HOW DO I DO THAT?
Once an order is placed we cannot make any changes. Although we do not process standard exchanges, you may request a return label and re-purchase the item that you prefer.
You can contact us via email : firstname.lastname@example.org
WHAT IS YOUR RETURN POLICY?
We want you to be happy and then some with your purchase. Eligible items can be returned with a complimentary return label when a return is requested within 30 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item. Please contact us below and we will provide you with a shipping label to return your product. All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item was sent via freight or white glove as indicated by an oversized or white glove charge, you will be responsible for the return shipping charges. All furniture, lighting, rugs and artwork have a 20% restocking fee.
If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return. Click HERE to request a return.
I JUST RECEIVED MY TRACKING NUMBER, BUT IT'S NOT WORKING.
Please allow 2-3 business days for tracking information to update. We often send tracking when the label is created so it sometimes needs time to leave the warehouse.
WHAT IF MY ORDER ARRIVES DAMAGED?
Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery. Please do not hold off on inspecting in your item (i.e. waiting upon project completion or residential move).
WHAT IS THE WAIT TIME FOR ITEMS ON THE WAITLIST?
Every product has its own timeline. Be sure to join the waitlist for items you are coveting, and you’ll be notified as soon as the product becomes available for purchase.
DO YOU SHIP INTERNATIONALLY? OR TO HAWAII OR ALASKA?
Parcels shipping to Alaska and Hawaii are charged on a flat rate depending on weight.
Orders weighing between 0.1 lbs - 10.0 lbs are $20 USD
Orders weighing between 10.1 lbs - 20.0 lbs are $25 USD
Orders weighing between 20.1 lbs - 40.0 lbs are $45 USD
Please note, furniture and items weighing over 40 lbs cannot be shipped to ALASKA and HAWAII without requesting a quotation in advance of ordering.
We are unable to automate shipments to A.P.O. boxes and to International locations through the website. If you are interested in deliveries to these regions, please contact us for a custom quote. We would be happy to assist you.
CAN I CANCEL OR ALTER MY ORDER ONCE I PLACE IT?
When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it.