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Product Overview
Product Care
When you unpack your rug, lay flat and allow the pile to condition at room temperature for 2-3 days, then brush or vacuum as normal to allow the pile to recover. We recommend regular vacuum cleaning using low-powered vacuum cleaner with high-pile setting, to remove any loose fibers and to prevent dust and crumbs from setting into the roots of the fiber. Avoid exposure to direct sunlight as it may result in color fading. Trim with scissors any pulled or loose threads to prevent further damage. Clean spots and absorb liquid spills immediately with a clean, absorptive cloth. Avoid scrubbing to prevent damage. Do not use chemicals as they could damage or fade the colors of your rug. Never store your rug in an airtight plastic bag – use our practical cotton bag for storing. We recommend the use of the anti-slip underlay to keep your rug in place.In-stock orders typically ship within 1 to 5 business days. In order to give you the best shipping rates, some items may be sent in separate packages.
For other Items that have longer lead time, the estimated ship dates are listing on the product page.
During high volume periods and inclement weather, your order could be delayed additional days from our normal commitment period of 10 to 14 business days but we are working as fast as we can to get your order to you. Orders placed after 12:00EST on Friday ship on Monday.
DELIVERY TO THE LOWER 48 US STATES:
All orders over $75 enjoy FREE SHIPPING with delivery to an address within the 48 contiguous states. Shipping on orders under $75 is $8 USD. Depending on size and contents parcels ship via UPS, USPS, FedEx or DHL.
DELIVERY TO ALASKA AND HAWAII:
Parcels shipping to Alaska and Hawaii are charged on a flat rate depending on weight.
Orders weighing between 0.1 lbs - 10.0 lbs are $20 USD
Orders weighing between 10.1 lbs - 20.0 lbs are $25 USD
Orders weighing between 20.1 lbs - 40.0 lbs are $45 USD
Please note, furniture and items weighing over 40 lbs cannot be shipped to ALASKA and HAWAII without requesting a quotation in advance of ordering.
